FAQ
Frequently Asked Questions 🐾
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards, debit cards, Apple pay and Google pay.
How do I track my order?
How do I track my order?
Once your order is dispatched, we’ll email you a tracking number.
Can I cancel my order?
Can I cancel my order?
You can cancel your order within 24 hours of placing it by emailing treats@queenspaw.co.uk.
What is your return policy?
What is your return policy?
We offer full refunds without returns — just email us a photo of the item at: treats@queenspaw.co.uk
How long does delivery take?
How long does delivery take?
Standard delivery takes 7–12 working days across the UK.
Do you ship internationally?
Do you ship internationally?
Currently, we only ship within the UK.
Can I make changes to my order after checkout?
Can I make changes to my order after checkout?
Yes, email us at treats@queenspaw.co.uk within 24 hours to request changes
Are your products eco-friendly?
Are your products eco-friendly?
We strive to source sustainable and pet-safe materials for all our products.
Do you offer discounts for bulk orders?
Do you offer discounts for bulk orders?
Yes, please contact us at treats@queenspaw.co.uk for bulk order inquiries.
How do I contact customer support?
How do I contact customer support?
Email us at treats@queenspaw.co.uk, and we’ll respond within 24 hours