Shipping and Refund Policy

Shipping Policy:

1. Processing Times:
Orders are processed within 1–3 working days.

2. Delivery:

• Standard Shipping: 7–12 working days across the UK.
• Free Shipping: This applies to all orders.

3. Tracking:
All orders include tracking details, sent via email upon dispatch.

Refund Policy:

Instead of returning items, you can contact us for a
full refund. Why? Returns run counter to our emphasis on sustainability as every return has a carbon footprint. To be eligible for a full refund, please send us a picture of the item to treats@queenspaw.co.uk
After that, you can either keep the item, or you might
want to donate it.